- Electrical equipment left switched on when not in use
- Careless disposal of cigarettes and matches
- Accumulation of rubbish, paper or other materials that can easily catch fire
- Inadequate supervision of cooking activities
- Misuse of portable heaters
- Candles/incense are not allowed in any AES property
Fire extinguishers, fire blankets and smoke detectors are there for your own safety, and you should be familiar with their location. Should a fire occur in your apartment, please follow the instructions below:
Dial 999 and ask for the appropriate emergency service – fire, police or ambulance
Alert as many people as possible and evacuate the premises immediately, closing doors and windows on the way out. Do not stop to collect any personal items or possessions. Do not put yourself in any danger
If you have access to a fire extinguisher and the fire is localised, you may use it to put out the fire. Please first check the extinguisher to ensure that it is appropriate for use. If the fire is beyond your control, do not attempt to put it out. Instead, leave by the nearest exit
The fire brigade needs to be alerted in all cases, even if you have dealt with the fire effectively
Once you have left the building, assemble outside at a safe distance and wait for the fire brigade to give the all-clear before returning to your apartment
If it is possible, call AES once you have left the building so that we can send someone to assist you
In no circumstances should you leave the scene of an emergency. You may have vital information that could prove useful to the emergency services.
Depending on your accommodation package, your apartment will be cleaned once weekly by a regular team of cleaners. The cleaning schedule will be displayed in the building on a bulletin board, normally on the ground floor. If you arrive on a Monday and your cleaning day is scheduled for a Tuesday, you will not receive cleaning services for your first week. Please see below for the cleaners’ responsibilities and the required preparations that you must undertake in the apartment prior to your service.
Cleaners’ responsibilities include:
- Changing white linen such as pillowcases and sheets, other than at Conway Hall where laundering of sheets is your own responsibility. If you are still in bed when the cleaners call, you will miss your weekly change of linen
- Dusting and vacuuming all accessible areas in the apartment
- Cleaning kitchen and bathroom floors, all kitchen work surfaces, cooker tops and sinks, providing they’re clear
- Cleaning of bathroom(s) if access is available
Cleaners are not responsible for:
- Picking up after you
- Washing your dishes
- Taking out more than two bags of rubbish on cleaning day.
Students are required to take out all other rubbish to designated areas
Your responsibilities in preparing for the cleaners include:
If relevant, stripping your beds of all dirty white linen, such as pillowcases and sheets. These should be placed in the bathtub on cleaning day. Laundering your duvet cover is your own responsibility
Clearing your bed of any valuable or sentimental items. Linen removed for cleaning will be gone for good, as we use an outside linen contractor that services tens of thousands of sheets daily, making it difficult to retrieve lost items (for which AES cannot take responsibility). If you use your own linen, please keep it in a drawer or cupboard, to avoid it being mistakenly sent to the contractor.
Clearing all surfaces and removing any obstructions, such as bottles of shampoo in the shower/bath
Making your apartment presentable for the cleaners to service