Accommodation

All our accommodations are in Zone 1 or 2 of the Capital. You will be advised of your precise location before you arrive, normally by your university. Please see our apartment profile pages for more information.

The majority of our buildings do not have the facilities for single rooms.

Normally you will share your apartment with students from your home campus. On occasion, you will share with students from other colleges. If this is the case, you will be notified in advance.

We will ask your college for a rooming list. Unless you are an individual, we do not allocate you a specific space in a room.

No. All bed linen is provided. Please make sure that, if you bring your own linen, it is clearly labelled and well away from the bed on the day the cleaners change your linen. We cannot be held responsible for any linen or any other items that is mistakenly taken.

Yes. All students are expected to provide their own towels, unless otherwise agreed.

All our buildings have laundry facilities on-site. Some have washing machines only, while others have washer/dryers. Please note that washer/dryers in the UK differ from those in the US and will never completely dry your clothes!

Yes. All apartments have kitchen facilities. However, you are expected to provide your own detergent and dishcloths.

The majority of our apartments have telephones that are programmed to accept incoming calls only.

Nearly all our apartments have TV sets with terrestrial channels (Not at Conway Hall). Our buildings do not have cable or Sky TV.

All of our buildings have wireless Internet access. Please see our apartment profile pages for further information.

All of our apartments are within a 10-minute walk of an Underground station, with many being within five minutes. All apartments are also within a few minutes’ walk of a bus stop.

You will either be met at the property by an AES staff member or left instructions on how to collect your keys. Some of our buildings have an on-site manager or a 24-hour reception, in which case keys would be collected there. If you are unsure of the check-in procedure, then please click here to email us.

Yes. We will arrange for a member of staff to conduct an orientation shortly after arrival.

Unfortunately, overnight guests are strictly prohibited. If you have friends and family visiting, please let us know as we can help you arrange alternative accommodation for them.

Please let us know, and we will replenish what we can.

We realise that breakages do occur and are happy to replace broken items within reason. However, if there are a significant amount of breakages, these will incur a charge.

Housekeeping staff will have access on cleaning days, and AES maintenance staff have access to carry out routine maintenance. All staff carry ID cards that can be shown on request. Our staff will always knock or ring the bell before entering any apartment.

The cleaning schedule will be posted on the bulletin board in your building. If your cleaning day has to be changed for any reason, you will be informed. Please note that, if your regular cleaning day is a Tuesday and you check out on a Wednesday, you will not have a cleaner visit that week; all apartments are deep cleaned on students’ departure.

Your cleaner will carry out the following:

• Replace all sheets and pillowcases (apart from Conway Hall where you are responsible for the laundering of the bed linen)
• Vacuum and dust all common parts
• Clean the bathroom(s)
• Clean kitchen surfaces, which you must clear prior to the cleaning service. Washing up will not be done by the cleaner
• Take out no more than two bags of rubbish, as long as it is bagged up correctly.

Students are required to take out all other rubbish to designated areas during the week; it is not the cleaner’s job.

We recommend that you have parcels sent to our main administration office at Richbell House in Holborn (5 Richbell place, holborn, WC1N 3LA).

Please ensure that parcels include your name, your college, the flat and building where you live. For example Jane Smith, University of X, House/Flat Y,  Z  Building, c/o Anglo Educational Services, followed by our postal address. Please ensure that you have all this information on your parcel, or it may take longer to reach you. All other post, such as letters, can be sent to your apartment.

Unfortunately, losing your keys will incur a charge. Please ensure that you do not have anything identifying your address with the keys, as this will result in changing the main front door lock and thus a higher charge to yourself.

Whilst we accept that lockouts do happen, and we will come out as quickly as possible, please be aware that it can take up to an hour to reach you. If you can avoid calling us, please do so.

Please refer to the handbook, a copy of which is found in each apartment. You can also call us and we will clarify for you.

If you need to contact us, you can use any one of the emergency numbers. Please see the contact page (hyperlink) for further information. We have a 24-hour call service for all students.

All our buildings have a maintenance board, on which you will find a maintenance form and an emergency number. Your first point of call should be this board. Staff from AES check this board regularly when they go in and out of the building. You can also email us here.

If it’s an emergency, please call us on the Freephone number 0800 183 9955.

This is the quickest way to report a maintenance fault.

Sometimes, as good as our service is, we may miss something or our follow up is not as prompt as we would like. If this is the case, please call us on the Freephone number 0800 183 9955 and we will give you an update.

Usually, this will not be problem.

If you need to stay additional nights, please email us as early as possible. However, please understand a charge will apply on the additional accommodation. If we’re unable to offer additional accommodation in the apartments, we can recommend a locally based hotel.

You will receive a letter relating to the check-out procedures approximately a week prior your departure date.