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All our accommodations are in Zone 1 or 2 of the Capital. You will be advised of your precise location before you arrive, normally by your university. Please see our apartment profile pages for more information.
The majority of our buildings do not have the facilities for single rooms.
Normally you will share your apartment with students from your home campus. On occasion, you will share with students from other colleges. If this is the case, you will be notified in advance.
We will ask your college for a rooming list. Unless you are an individual, we do not allocate you a specific space in a room.
No. All bed linen is provided. Please make sure that, if you bring your own linen, it is clearly labelled and well away from the bed on the day the cleaners change your linen. We cannot be held responsible for any linen or any other items that is mistakenly taken.
Yes. All students are expected to provide their own towels, unless otherwise agreed.
All our buildings have laundry facilities on-site. Some have washing machines only, while others have washer/dryers. Please note that washer/dryers in the UK differ from those in the US and will never completely dry your clothes!
Yes. All apartments have kitchen facilities. However, you are expected to provide your own detergent and dishcloths.
The majority of our apartments have telephones that are programmed to accept incoming calls only.
Nearly all our apartments have TV sets with terrestrial channels (Not at Conway Hall). Our buildings do not have cable or Sky TV.
All of our buildings have wireless Internet access. Please see our apartment profile pages for further information.
All of our apartments are within a 10-minute walk of an Underground station, with many being within five minutes. All apartments are also within a few minutes’ walk of a bus stop.
You will either be met at the property by an AES staff member or left instructions on how to collect your keys. Some of our buildings have an on-site manager or a 24-hour reception, in which case keys would be collected there. If you are unsure of the check-in procedure, then please click here to email us.
Yes. We will arrange for a member of staff to conduct an orientation shortly after arrival.
Unfortunately, overnight guests are strictly prohibited. If you have friends and family visiting, please let us know as we can help you arrange alternative accommodation for them.
Please let us know, and we will replenish what we can.
We realise that breakages do occur and are happy to replace broken items within reason. However, if there are a significant amount of breakages, these will incur a charge.
Housekeeping staff will have access on cleaning days, and AES maintenance staff have access to carry out routine maintenance. All staff carry ID cards that can be shown on request. Our staff will always knock or ring the bell before entering any apartment.
The cleaning schedule will be posted on the bulletin board in your building. If your cleaning day has to be changed for any reason, you will be informed. Please note that, if your regular cleaning day is a Tuesday and you check out on a Wednesday, you will not have a cleaner visit that week; all apartments are deep cleaned on students’ departure.
Your cleaner will carry out the following:
Students are required to take out all other rubbish to designated areas during the week; it is not the cleaner’s job.
We recommend that you have parcels sent to our main administration office at Richbell House in Holborn (5 Richbell place, holborn, WC1N 3LA).
Please ensure that parcels include your name, your college, the flat and building where you live. For example Jane Smith, University of X, House/Flat Y, Z Building, c/o Anglo Educational Services, followed by our postal address. Please ensure that you have all this information on your parcel, or it may take longer to reach you. All other post, such as letters, can be sent to your apartment.
Unfortunately, losing your keys will incur a charge. Please ensure that you do not have anything identifying your address with the keys, as this will result in changing the main front door lock and thus a higher charge to yourself.
Whilst we accept that lockouts do happen, and we will come out as quickly as possible, please be aware that it can take up to an hour to reach you. If you can avoid calling us, please do so.
Please refer to the handbook, a copy of which is found in each apartment. You can also call us and we will clarify for you.
If you need to contact us, you can use any one of the emergency numbers. Please see the contact page (hyperlink) for further information. We have a 24-hour call service for all students.
All our buildings have a maintenance board, on which you will find a maintenance form and an emergency number. Your first point of call should be this board. Staff from AES check this board regularly when they go in and out of the building. You can also email us here.
If it’s an emergency, please call us on the Freephone number 0800 183 9955.
This is the quickest way to report a maintenance fault.
Sometimes, as good as our service is, we may miss something or our follow up is not as prompt as we would like. If this is the case, please call us on the Freephone number 0800 183 9955 and we will give you an update.
Usually, this will not be problem.
If you need to stay additional nights, please email us as early as possible. However, please understand a charge will apply on the additional accommodation. If we’re unable to offer additional accommodation in the apartments, we can recommend a locally based hotel.
You will receive a letter relating to the check-out procedures approximately a week prior your departure date.
Yes, the majority of our programmes are open to individual applicants. If you wish to apply then please get in touch!
Yes, if you have graduated within the last 12 months then you are eligible for the London Professional Programme. This programme offers you a full-time placement (25 to 35 hours a week).
Yes. All students on a Tier 4 General Student visa who are participating in an internship placement will have to complete a weekly internship seminar. It is only students on the Professional Internship Programme who are not required to study alongside their internship.
We offer a range of programmes allowing you to study at either London South Bank University, Queen Mary University of London or University of Westminster. We also offer the AES School of Record London Semester Programme, which allows you to study in our study centre. For more in-depth information on each of these programmes, please click here.
All of our programmes can include housing for the duration of your stay but this is at an additional cost. AES has multiple student accommodation blocks located throughout central London (zones 1 & 2). If you're interested in including AES accommodation with your programme, please include your interest in your initial inquiry.
Costs vary depending on the programme you applying for and the length of time you are in the UK. Please email us for more details.
If you are not eligible for an EU passport, you will require a visa to intern in the UK. For the majority of our students, a Tier 4 General Student visa is compulsory. Obtaining this is facilitated through a licensed sponsor in the UK - in this case, AES. You can find more information on visas at https://www.gov.uk/browse/visas-immigration/student-visas
AES has a vast range of internship placements covering all major academic fields. These can range from Marketing and Business to Politics and Environmental Science. To help you secure the right internship, we place you in a field that best fits your academic exposure, previous experience and career goals. AES are always sourcing more placement opportunities so we'll be able to find something for you!
Most students are able to get academic credit for their internship but please speak directly to your university about this. If you are enrolled on any of the programmes involving a London university, you will be provided with an official transcript for all academic courses.
No, these costs are your own responsibility.
No, all of our placements are unpaid. However, you can receive academic credit towards graduation.
While we do not have bedrooms on-site, we do work closely with several local hotels and can assist with overnight accommodation if required.
The rooms are equipped with an interactive screen with an inbuilt computer and speakers, WiFi, whiteboard and use of one flip-chart with marker pens (additional flip-charts may be available upon request at an additional charge). Webcams are available to hire upon request.
Due to the size and layout of the building, there are no private breakout areas. It is suggested that an additional room is rented for any breakout meetings.
We do not have private parking at our centres. However, there are a range of parking facilities around the area.
Yes. It is one of our key features at Richbell House.
Yes. There is WIFI throughout Richbell House. Each room has a computer connected to the Internet and meeting organisers are provided with a free Internet pass. Access codes are displayed in each meeting room.
We offer refreshments, including tea, coffee and biscuits that can be arranged at a cost per person, per serve. Refreshments will need to be booked in advance.
Yes. We charge a nominal fee for external catering.
Yes. All catering is provided by various external caterers who offer a range of options to suit all budgets and dietary requirements. Popular options include cold buffets and breakfast pastries, although hot food is also available upon request.
Richbell House has full wheelchair access including a lift.
Our opening hours are 8.30am to 5.00pm, Monday to Friday.
We can provide room rental until 9.00pm on weekdays and from 9.00am to 5.00pm on weekends, upon request.
We pride ourselves on being as flexible as possible. All rooms can be set up in a variety of styles including theatre, U-shape, classroom, cabaret and boardroom. If you have specific requirements please let us know, and we will do our best to accommodate your request.
Yes, there are hourly rates that apply to extend our AM, PM or Full Day booking slots. Only our Champions Boardroom can be booked on an hourly basis.
VAT is exempt from all room hire, as Richbell House operates under the Tour Operators Margin Scheme.
Please click here to contact us. A member of our team will then be in contact with you to discuss your proposal in more detail. Please make sure you check your junk mail, as you may find our response has gone there.
AES has been assisting institutions since 1973, and currently works with over 200 groups annually. We manage and operate our own housing in central London, and work directly with hotels and suppliers to put together a customised programme to suit the academic aims and objectives of the group. We don’t offer fixed packages; everything is adapted to your needs.
All the required information is on our proposal form, which we will email to you, If it is easier for you to send us a document containing relevant information we are happy to work from that.
In order to confirm your programme you need to contact us, and let us know that the programme is going to be going ahead, along with details of what accommodation you would like to block off. Once we have confirmed the hotel accommodation we will let you know details, including the address, and the website.
For most groups a deposit would normally be required between 3 and 4 months before the commencement of the programme. In some cases, if you wish us to purchase specific tickets, or if the hotel requests it, we may ask for a deposit sooner. If deposit dates are an issue then we aim to be as flexible as possible with the payment dates.
Once your programme has been confirmed, and you have been assigned a contact we will be in regular contact with you to advise you on all the details of your programme. Your assigned contact will arrange to speak to you on the phone to update you, as well as communicate via email and video chat.
We aim to turn all proposals around within 2 working weeks. All programmes are customised, which is why it takes a little longer to put them together. If your request is urgent then we will endeavour to get it to you by your deadline.
AES offers a flexible approach to our programmes and offer a myriad of services. These include not only your standard activities such as accommodation, transportation, entrances, and the like, but also academic related guest lectures and site visits. AES encourages our groups to incorporate visits to relevant companies and organisations into their itinerary to enhance the programme and enable the group to gain a greater understanding of the location they are visiting.
Absolutely! With a database of more than 200 guest lecturers, 500 site visit options, and connections with universities throughout Europe, AES specialise in arranging content tailored to the needs of your group. For longer programmes, AES can arrange for an in-country adjunct to teach a course if this is required.
AES can assist with programmes of any duration, from just a few days, right up to a semester. If you are looking to run a semester programme in London, our Academic Programmes team can assist with sourcing adjunct faculty, as well as educational support services.
Absolutely- AES arranges programmes throughout the UK and Europe. Our team of multi-lingual staff work directly with hotels, attractions, coach companies, and academic sites in the majority of European countries.
Our team will be in regular communication with you throughout the planning process and will let you know of any deadlines. Final numbers are required 8 weeks before arrival, although any additions or cancellations are subject to availability.
Absolutely! As well as working with institutions, AES has previously worked with schools, businesses and NGOs. We offer options for professional and alumni groups, as well as sports teams.
This is something that we are as flexible as possible with. Normally we would ask for at least 2 weeks to add a group activity to the programme, but in many cases we have added things to the itinerary when a group has arrived.
AES do not arrange airfare directly, but in the past have worked with a US based company specialising in Educational Travel. Please click here to contact them.
Yes, initially you will most likely be working closely with our Partnership Development Manager. You will then be assigned a contact from our Academic Programmes Team, who will be your contact during the run up to the programme.
AES work with over 150 US based organisations and institutions and would be happy to provide references.
Where possible we will provide you with the details of your hotel on your proposal. This is not always possible if you are planning further in advance. As soon as we have confirmed the accommodation we are able to provide you with the name of your hotel.
All our prices are fully inclusive of VAT. However, we do not include gratuities as standard, other than for group meals. If this is something that you would wish to include then we are happy to do this for you.
AES hold both Employers and Public Liability insurance, copies of which are displayed at our Study Centres, as well as being available via email. AES recommends that all programme participants take out their own personal travel insurance.
Our proposals are normally based on a minimum of 12 people. However, AES appreciate that this may not always be possible, and if your numbers drop we will endeavour to keep all prices as originally quoted.
We can either itemise or package your proposal. Typically, we offer itemised proposals as we like to show our partners exactly what they are paying for, and this also allows a degree of flexibility if the exchange rate changes, or if numbers differ.
Our proposals are detailed and personalised depending on each individual programme. We will often include a section highlighting options available to enhance your faculty led programme, such as specific guest lectures and site visits, which you may like to include depending on your budget parameters.
We love having the opportunity to meet with our partners, and those who are looking to work with AES. Please contact us and we would be happy to arrange a suitable time.
The AES management team make regular visits to the US and would be happy to meet with you if we are in the area. Alternatively, we can use technology such as Zoom to have a video conference call.
Yes, it is essential that we receive a rooming list. We do not assign rooms to the students, this is the responsibility of the group leader.
Absolutely We are able to assist groups who are looking solely for hotel or even apartment accommodation. Our support services are all optional.
In London, AES has a modern Study Centre, based in the heart of the city. Classrooms, offices, seminar and lecture rooms, are available to rent for half, full day, and evening sessions, as well as during the weekend. Outside of London AES has relationships with universities, and other organisations offering classroom facilities.
In the summer, over the winter break, and even sometimes during the academic year, AES may able to offer apartments in London. This is normally only an option if you are staying 2 weeks or more.
Full details will be given of where you need to go for each event, and in advance of arrival you will have a conference call.
We provide an itinerary to all of our groups. This gives all the AES emergency contact information. We have a 24-hour number in case of any questions.
Wherever possible, AES will meet with you whilst you are in-country. Once your programme has finished we will send you a link to our online survey, and arrange a debrief via Zoom, telephone or Skype.