Accommodation

Can I stay in my apartment for an extra night?

Usually, this is not a problem so if you do need to stay an extra night, please email us. Be aware, however, that there is a nominal charge for an additional night’s accommodation. On occasions, this may not be possible, such as when we have other students moving straight into the apartment. In such cases, we can offer recommendations for hotel accommodation to you.

You will receive a letter about the check-out procedure about a week before your departure.

Regular cleaners will have access on cleaning days, while AES staff have access to carry out routine maintenance. All of our staff carry ID cards that can be shown on request. We always knock or ring the bell before entering any apartment.

We realise that breakages do occur and are happy to replace broken items, within reason. However, if there are a significant amount of breakages in general, this will incur a charge.

Please let us know, and we will provide what we can. Certain items are not provided; if you are unsure just ask us.

Unfortunately, overnight guests are strictly prohibited. If you have friends and family visiting, please let us know as we can help you arrange accommodation for them.

We recommend that you have parcels sent to our main administration office at Richbell House in Holborn. When we receive these, you can collect them. Please ensure that parcels include your name, your college, the flat and building where you live. For example Jane Smith, University of X, House/Flat Y, X Building, c/o Anglo Educational Services, followed by our postal address. Please ensure that you have all this information on your parcel, or it may take longer to reach you. All other post, such as letters, can be sent to your apartment.

Unfortunately, losing your keys will incur a charge. Please ensure that you do not have anything identifying your address with the keys, as this means that we would have to change the locks for the whole building.

While we accept that lockouts do happen and we will come out as soon as possible, please be aware that, outside of working hours, it can take up to an hour to reach you. If you can avoid calling us, please do so.

There is a handbook, which has a section on emergencies, in all apartments. If you are unsure, check in this handbook. You can also call us and we will clarify for you.

If you need to contact us, you can use any one of the emergency numbers. Please see the contact page for further information. We have a 24-hour call service for all of our students.

Sometimes, as good as our service is, we may miss an issue or our follow up is not as prompt as we would like. If this is the case, please call us on the Freephone number 0800 183 9955 and we will give you an update.

All of our buildings have a maintenance board, on which you will ?nd a maintenance form and an emergency number. Your ?rst point of call should be this board. Staff from AES check this board whenever they go in and out of the building. This is the quickest way to report a maintenance fault, as it will be dealt with there and then. You can also email us here. If it is an emergency, someone will arrive as soon as possible. You can email us here. If it is an emergency, someone will arrive as soon as possible.

Your cleaner will do the following:

  • Replace all sheets and pillowcases (apart from Conway Hall where you are responsible for the laundering of the bed linen)
  • Vacuum and dust all common parts
  • Clean the bathroom(s)
  • Clean kitchen surfaces, which you must clear prior to the cleaning service. Washing up will not be done by the cleaner

Take out no more than two bags of rubbish, as long as it is bagged up correctly. Students are required to take out all other rubbish to designated areas during the week; it is not the cleaner’s job.

The cleaning schedule will be posted on the bulletin board in your building. If your cleaning day is changed for any reason, you will be informed. Please note that, if your regular cleaning day is a Tuesday and you check out on a Wednesday, you will not have a cleaner visit that week; all apartments are deep cleaned on students’ departure.

No. All bed linen is provided. Please make sure that, if you bring your own linen, it is clearly labelled and well away from the bed on the day the cleaners change your linen. We cannot be held responsible for any linen that is mistakenly taken.

Yes. All students are expected to provide their own towels, unless otherwise agreed.

Nearly all our apartments have TV sets with terrestrial channels. Our buildings do not have cable or Sky TV.

Yes. All apartments have kitchen facilities. However, you are expected to provide your own washing up liquid and dishcloths.

The majority of our buildings have laundry facilities on-site. Some have washing machines only, while others have washers/dryers. Please note that washers/dryers in the UK differ from those in the US and will never completely dry your clothes!

Yes. The majority of our apartments have telephones that are programmed to accept incoming calls only. Our telephone and Internet provider, Pogolink, has special rates for local and international calls so that you can remain in contact with friends and family.

All of our buildings have wireless Internet access. Please see our apartment profile pages for further information.

All of our apartments are within a 10-minute walk of an Underground station, with many being within five minutes. All apartments are also within a few minutes’ walk of a bus stop.

The majority of our buildings do not have the facilities for single rooms.

We will ask your college for a rooming list. Unless you are an individual, we do not allocate you a specific space in a room.

Normally you will share your apartment with students from your home campus. On occasion, you will share with students from other colleges. If this is the case, you will be notified in advance.

Please ask a member of AES staff to help or provide you with written instructions.

You will either be met at the property by a member of Anglo Educational Services staff or left instructions on how to pick up your keys. Some of our buildings have an on-site manager or a 24-hour reception, in which case keys would be collected there. If you are unsure of the check-in procedure, then please click here to email us.

All our accommodation is in either Zone 1 or 2 of the capital. You will be advised of your precise location before you arrive, normally by your university. Please see our apartment profile pages for more information.

Internships

If you are not eligible for an EU passport, you will require a visa to intern in the UK. For the majority of our students, a Tier 4 General Student visa is compulsory. Obtaining this is facilitated through a licensed sponsor in the UK - in this case, AES. You can find more information on visas at https://www.gov.uk/browse/visas-immigration

No, these costs are your own responsibility.

Most students are able to get academic credit for their internship but please speak directly to your university about this. If you are enrolled on any of the programmes involving a London university, you will be provided a transcript for all academic courses.

No, all of our placements are unpaid.

AES has a vast range of internship placements covering all major academic fields. These can range from Marketing and Business to Politics and Environmental Science. AES are always sourcing more placement opportunities so we'll be able to find something for you!

In the UK, a résumé is called a CV. It differs slightly to the American or European equivalent. Your CV should include:

  • No personal details due to GDPR - an application number will be used instead
  • Personal objective (of two or three lines)
  • Educational background
  • Work history
  • Relevant experience
  • Extracurricular activities
  • Computer skills

For more information on writing a CV please see our student handbook.

Yes, if you have graduated within the last 12 months then you are eligible for the London Professional Programme. This programme offers you a full-time placement (25 to 35 hours a week).

Yes, the majority of our programmes are open to individual applicants. If you wish to apply then please get in touch!

Costs vary depending on the programme you applying for and the length of time you are in the UK. Please email us for more details.

Study Centre

We offer refreshments, including tea, coffee and biscuits that can be arranged at a cost per person, per serve. Refreshments will need to be booked in advance.

We do not have parking space at both centres. However, there are a range of parking facilities around the area.

While we do not have bedrooms on-site, we do work closely with several local hotels and can assist with overnight accommodation if required.

Due to the size and layout of the building, there are no private breakout areas. It is suggested that an additional room is rented for any breakout meetings.

Yes. It is one of our key features at Monticello House and Richbell House.

Yes. There is WiFi throughout both centres. Each room has a computer connected to the Internet and meeting organisers are provided with a free Internet pass. Access codes are displayed in each meeting room.

The rooms are equipped with a computer, speakers, interactive screen or projector, WiFi, whiteboard and use of one flip-chart with marker pens (additional flip-charts may be available upon request at an additional charge).                                                                                                                                           

Yes. We charge a nominal fee for external catering.

We pride ourselves on being as flexible as possible. All rooms can be set up in a variety of styles including theatre, U-shape, classroom, cabaret and boardroom. If you have specific requirements please let us know, and we will do our best to accommodate your request.

Yes. All catering is provided by various external caterers who offer a range of options to suit all budgets and dietary requirements. Popular options include cold buffets and breakfast pastries, although hot food is also available upon request.

Monticello House is a Grade 2 listed Georgian building and adaptations are very difficult therefore, it is does not have disabled access.

Richbell House has disabled access.

Our opening hours are 8.30am to 5.00pm, Monday to Friday.

We can provide room rental until 9.00pm on weekdays and from 9.00am to 5.00pm on weekends, upon request.

Yes, there are hourly rates that only apply to extend our AM, PM or Full Day booking slots. Only our boardroom and smaller rooms can be booked on an hourly basis; these include the Champions Boardroom, Red Lion Room and Brunswick Room.

VAT is exempt from all room hire, as both Monticello House and Richbell House operate under the Tour Operators Margin Scheme.

Tours

Usually, this is not a problem so if you do need to stay an extra night, please email us. Be aware, however, that there is a nominal charge for an additional night’s accommodation. On occasions, this may not be possible, such as when we have other students moving straight into the apartment. In such cases, we can offer recommendations for hotel accommodation to you.

You will receive a letter about the check-out procedure about a week before your departure.

Regular cleaners will have access on cleaning days, while AES staff have access to carry out routine maintenance. All of our staff carry ID cards that can be shown on request. We always knock or ring the bell before entering any apartment.

We realise that breakages do occur and are happy to replace broken items, within reason. However, if there are a significant amount of breakages in general, this will incur a charge.

Please let us know, and we will provide what we can. Certain items are not provided; if you are unsure just ask us.

Unfortunately, overnight guests are strictly prohibited. If you have friends and family visiting, please let us know as we can help you arrange accommodation for them.

We recommend that you have parcels sent to our main administration office at Richbell House in Holborn. When we receive these, you can collect them. Please ensure that parcels include your name, your college, the flat and building where you live. For example Jane Smith, University of X, House/Flat Y, X Building, c/o Anglo Educational Services, followed by our postal address. Please ensure that you have all this information on your parcel, or it may take longer to reach you. All other post, such as letters, can be sent to your apartment.

Unfortunately, losing your keys will incur a charge. Please ensure that you do not have anything identifying your address with the keys, as this means that we would have to change the locks for the whole building.

While we accept that lockouts do happen and we will come out as soon as possible, please be aware that, outside of working hours, it can take up to an hour to reach you. If you can avoid calling us, please do so.

There is a handbook, which has a section on emergencies, in all apartments. If you are unsure, check in this handbook. You can also call us and we will clarify for you.

If you need to contact us, you can use any one of the emergency numbers. Please see the contact page for further information. We have a 24-hour call service for all of our students.

Sometimes, as good as our service is, we may miss an issue or our follow up is not as prompt as we would like. If this is the case, please call us on the Freephone number 0800 183 9955 and we will give you an update.

All of our buildings have a maintenance board, on which you will ?nd a maintenance form and an emergency number. Your ?rst point of call should be this board. Staff from AES check this board whenever they go in and out of the building. This is the quickest way to report a maintenance fault, as it will be dealt with there and then. You can also email us here. If it is an emergency, someone will arrive as soon as possible. You can email us here. If it is an emergency, someone will arrive as soon as possible.

Your cleaner will do the following:

  • Replace all sheets and pillowcases (apart from Conway Hall where you are responsible for the laundering of the bed linen)
  • Vacuum and dust all common parts
  • Clean the bathroom(s)
  • Clean kitchen surfaces, which you must clear prior to the cleaning service. Washing up will not be done by the cleaner

Take out no more than two bags of rubbish, as long as it is bagged up correctly. Students are required to take out all other rubbish to designated areas during the week; it is not the cleaner’s job.

The cleaning schedule will be posted on the bulletin board in your building. If your cleaning day is changed for any reason, you will be informed. Please note that, if your regular cleaning day is a Tuesday and you check out on a Wednesday, you will not have a cleaner visit that week; all apartments are deep cleaned on students’ departure.

No. All bed linen is provided. Please make sure that, if you bring your own linen, it is clearly labelled and well away from the bed on the day the cleaners change your linen. We cannot be held responsible for any linen that is mistakenly taken.

Yes. All students are expected to provide their own towels, unless otherwise agreed.

Nearly all our apartments have TV sets with terrestrial channels. Our buildings do not have cable or Sky TV.

Yes. All apartments have kitchen facilities. However, you are expected to provide your own washing up liquid and dishcloths.

The majority of our buildings have laundry facilities on-site. Some have washing machines only, while others have washers/dryers. Please note that washers/dryers in the UK differ from those in the US and will never completely dry your clothes!

Yes. The majority of our apartments have telephones that are programmed to accept incoming calls only. Our telephone and Internet provider, Pogolink, has special rates for local and international calls so that you can remain in contact with friends and family.

All of our buildings have wireless Internet access. Please see our apartment profile pages for further information.

All of our apartments are within a 10-minute walk of an Underground station, with many being within five minutes. All apartments are also within a few minutes’ walk of a bus stop.

The majority of our buildings do not have the facilities for single rooms.

We will ask your college for a rooming list. Unless you are an individual, we do not allocate you a specific space in a room.

Normally you will share your apartment with students from your home campus. On occasion, you will share with students from other colleges. If this is the case, you will be notified in advance.

Please ask a member of AES staff to help or provide you with written instructions.

You will either be met at the property by a member of Anglo Educational Services staff or left instructions on how to pick up your keys. Some of our buildings have an on-site manager or a 24-hour reception, in which case keys would be collected there. If you are unsure of the check-in procedure, then please click here to email us.

All our accommodation is in either Zone 1 or 2 of the capital. You will be advised of your precise location before you arrive, normally by your university. Please see our apartment profile pages for more information.

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