General Information

Facilities

AES Housing Facilities

Wireless Internet access
Telephone line
Separate lounge/dining room
Fully equipped kitchen
Refrigerator
Hob
Oven
Microwave
Washing machine
Utensils
Crockery/cutlery

All apartments are cleaned at least once weekly, maintained by AES in-house staff, and have a 24-hour emergency line. Our apartments are all self-contained and fully furnished.

Emergency Contacts

Office Hours

We can be contacted on the below numbers:

Main switchboard:

tel: +44 (0)20 7580 9922
fax: +44 (0)20 7580 9944

Please note that, while calls to our main switchboard line are diverted in the evenings, those to our direct lines are not; these messages will not be received until morning. If you cannot reach a member of Anglo Educational Services’ staff on their direct line, we would advise calling the main switchboard.

Outside of office hours

You can call our 24-hour emergency line on 0800 183 9955. This is a Freephone number and can be dialled from any telephone, although calling from a mobile (cell phone) will incur charges. If you need to leave a message, please include the following information:

Your name
What the problem is
Who you are trying to contact
Which university you/the person you need to contact is with
In which building you/the person you need to contact is staying
In which flat you/the person you need to contact is staying

If your call is not urgent, the message will be passed on to one of our staff the next morning. Please be aware that, at any one time, we can have more than 50 different university groups staying in our properties, meaning we have to field a number of calls. Again, if your call is not urgent please email us instead.

Please note that for security reasons AES cannot give out contact addresses and telephone numbers of individuals.

Fire Safety

When you arrive at your apartment, it is vital that you familiarise yourself with the procedure in case of a fire. Information on what to do can be found both on the back of the front door and around the building. Please make sure that you are aware of all fire exits and check that they are clear of all obstructions. All of our properties are fitted with smoke alarms. It is essential that these are kept in working order. Please do not remove the batteries or obstruct the smoke alarm in any way. If it does not appear to function correctly, please let us know and we will come to test it straight away. In all apartments, you will find both fire blankets and extinguishers. As with the smoke detectors, these should not be removed.

Good housekeeping and sensible fire precautions will reduce the possibility of a fire occurring. Poor housekeeping, carelessness and neglect will not only make the outbreak of a fire more likely but also allow it to spread more rapidly.

Common causes of fire include:

Electrical equipment left switched on when not in use
Careless disposal of cigarettes and matches
Accumulation of rubbish, paper or other materials that can easily catch fire
Inadequate supervision of cooking activities
Misuse of portable heaters
Candles/incense are not allowed in any AES property

Fire extinguishers, fire blankets and smoke detectors are there for your own safety, and you should be familiar with their location. Should a fire occur in your apartment, please follow the instructions below:

Dial 999 and ask for the appropriate emergency service – fire, police or ambulance

Alert as many people as possible and evacuate the premises immediately, closing doors and windows on the way out. Do not stop to collect any personal items or possessions. Do not put yourself in any danger

If you have access to a fire extinguisher and the fire is localised, you may use it to put out the fire. Please first check the extinguisher to ensure that it is appropriate for use. If the fire is beyond your control, do not attempt to put it out. Instead, leave by the nearest exit

The fire brigade needs to be alerted in all cases, even if you have dealt with the fire effectively

Once you have left the building, assemble outside at a safe distance and wait for the fire brigade to give the all-clear before returning to your apartment

If it is possible, call AES once you have left the building so that we can send someone to assist you

In no circumstances should you leave the scene of an emergency. You may have vital information that could prove useful to the emergency services.

Housekeeping

Depending on your accommodation package, your apartment will be cleaned once weekly by a regular team of cleaners. The cleaning schedule will be displayed in the building on a bulletin board, normally on the ground floor. If you arrive on a Monday and your cleaning day is scheduled for a Tuesday, you will not receive cleaning services for your first week. Please see below for the cleaners’ responsibilities and the required preparations that you must undertake in the apartment prior to your service.

Cleaners’ responsibilities include:

Changing white linen such as pillowcases and sheets, other than at Conway Hall where laundering of sheets is your own responsibility. If you are still in bed when the cleaners call, you will miss your weekly change of linen
Dusting and vacuuming all accessible areas in the apartment
Cleaning kitchen and bathroom floors, all kitchen work surfaces, cooker tops and sinks, providing they’re clear
Cleaning of bathroom(s) if access is available

Cleaners are not responsible for:

Picking up after you
Washing your dishes
Taking out more than two bags of rubbish on cleaning day.

Students are required to take out all other rubbish to designated areas

Your responsibilities in preparing for the cleaners include:

If relevant, stripping your beds of all dirty white linen, such as pillowcases and sheets. These should be placed in the bathtub on cleaning day. Laundering your duvet cover is your own responsibility

Clearing your bed of any valuable or sentimental items. Linen removed for cleaning will be gone for good, as we use an outside linen contractor that services tens of thousands of sheets daily, making it difficult to retrieve lost items (for which AES cannot take responsibility). If you use your own linen, please keep it in a drawer or cupboard, to avoid it being mistakenly sent to the contractor.

Clearing all surfaces and removing any obstructions, such as bottles of shampoo in the shower/bath
Making your apartment presentable for the cleaners to service

Sustainability

At AES Experiential Learning and Living, we recognise that student accommodation plays an important role in creating a more sustainable and responsible study abroad experience. Through our accommodation operations and student support services, we encourage practical everyday actions that help reduce environmental impact while supporting student wellbeing and community engagement. This includes promoting responsible energy and water use, waste reduction and recycling, sustainable transport options, reuse and donation initiatives, and respectful shared living practices across our residences and partner accommodations. We aim to provide students and university partners with clear guidance, accessible resources, and sustainability-focused initiatives that help students live more consciously during their time abroad while contributing positively to the local community. To find out more please see our available toolkits (link to toolkit and blogs)

Our Planet Mark Certificate & 2025 Sustainability Report

2025 Social Impact Report Verified by SVP

External ESG Dashboard

Sustainable Living and Learning in Education Abroad | AES

https://angloeducational.com/wp-content/uploads/2026/02/AES-Student-Sustainability-Toolkit.pdf